Policy & Terms

Reservations

A credit card is required when scheduling an eyelash extension appointment to secure your booking. A non-credit card on file will be considered an unsecured appointment.

Payments

We accept MasterCard, Visa, Cash, and Zelle.

Appointments

Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. The last appointment is one hour before closing.

Late Arrivals

To ensure the quality of our services and the total enjoyment of your experience, we recommend arriving 10 minutes prior to your appointment so that you have plenty of time to relax. If you expect to be late, please inform us as soon as possible:

• Phone: (713) 435-9579

Arriving late will limit the time of your services, which may reduce their effectiveness and enjoyment. If we are not informed and you are 10 minutes late to your appointment, your slot will be opened up to other clients and walk-ins. We cannot guarantee that you will receive the full service with the remaining time in case of a late arrival.

Cancellation Policy

We respectfully ask for a 24-hour cancellation notice so that someone else can be scheduled in your place. Group reservation deposits will not be refunded if appointments are not cancelled 48 hours in advance or are missed without prior notification. Failure to do so will result in a $25 "no show" charge to your credit card.

Gift Cards & Vouchers

• Valid for six months from the date of purchase
• Non-transferable and cannot be exchanged for cash or credit
• One person per visit
• Not redeemable for cash or other substitutions
• Not replaceable if lost, destroyed, stolen, or expired
• Void if altered, photocopied, or reproduced
• No credit or change will be given on the unused portion

Gratuities

Our gift packages, gift cards, and services do not include gratuities.

Sanitation

Above all, we maintain a healthy and clean environment using sterilization techniques, ensuring everything meets HIPAA standards.

Medical Conditions

Clients must inform us of any medical conditions or allergies. If a client has a serious medical condition, we may decline services for your safety, the safety of other clients, and the liability of Lady Lash Studio.

Service Satisfaction

• We will not offer any refund because you have simply changed your mind
• We will redo any services at no cost if you are unsatisfied with the quality
• Please share feedback immediately after services are performed
• All clients have a 3-day grace period for a lash fix
• If there is a problem within 1–3 days that we agree was caused by our products or technician, the lash extension will be fixed or redone at no charge
• Issues reported after 3 days are the client's responsibility

Additional Policies

• Please take care of all jewelry and personal belongings — we are not responsible for lost or stolen items
• Pets are not allowed, except service dogs with documentation
• We do not recommend bringing small children as they cannot be completely supervised during services